Frequent Questions and Answers
Q1: How do I place an order on your website?
A: Placing an order is easy! Simply browse our website, select the product you want, and click "Add to Cart." When you're ready to complete your purchase, go to your cart, review your items, and click "Proceed to Checkout." Follow the on-screen instructions to enter your shipping and payment information to finalize your order.
Q2: How long will it take for my order to arrive?
A: The delivery time depends on your location and the shipping option you choose. We typically aim to deliver orders within 10-15 business days. You can track your order using the provided tracking number.
Q3: Can I change or cancel my order after it's been placed?
A: We process orders quickly to ensure prompt delivery. If you need to make changes or cancel an order, please contact our customer support team within 2 hours. We'll do our best to accommodate your request, but once an order is shipped, changes may not be possible.
Q4: What is your return policy?
A: Our return policy allows you to return products within 10 days of receiving them. The item must be in its original condition, with tags and packaging intact. Please refer to our Returns and Refunds page for detailed instructions on initiating a return.
Q5: How can I contact your customer support team?
A: You can reach our customer support team by emailing gracefulnari@gmail.com, or WhatsApp at 9867169199. We're here to assist you with any questions or concerns you may have.
Q6: Do you offer international shipping?
A: Currently, we only offer shipping within India. We are working on expanding our international shipping options, so stay tuned for updates!
Q7: Are my personal and payment details secure on your website?
A: Yes, your security is a top priority for us. We use industry-standard encryption and security measures to protect your personal and payment information. Your data is handled with the utmost care and confidentiality.
Q8: How do I subscribe to your newsletter for updates and promotions?
A: You can subscribe to our newsletter by visiting the homepage of our website and entering your email address in the subscription box. You'll receive regular updates on our latest products and special promotions.
Q9: Can I track my order online?
A: Yes, you can track your order online. Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this tracking number to check the status and location of your package.
If you have any other questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to make your shopping experience as smooth and enjoyable as possible!